Outlook 2011 on Mac create a new profile

I have a client the bought a new laptop and went with an Apple Mac Book Pro instead of sticking with Windows. He also had Office 2011 installed on it. Office 2011 on Mac no longer includes Entourage, but instead has introduced Outlook. The client initially configured email, but was having an issue with it pulling mail. That’s where I was called in to help. Now in Windows, I will normally create a new profile and configure it myself to make sure all the settings are correct. However, I could not find anywhere to create a new profile on the Mac. After some research, here’s what I found out.

The functionality I was looking for does indeed exist on the Mac, it’s just not called the same thing or located anywhere similar to that of a Windows PC. Outlook on Mac uses Identities. You simply need to create a new Identity. After a bit of googling, I found this article, which gave me the information I was looking for. I found that the location for the Microsoft Database Utility was just a bit different that listed in that post.

Simply put, to create a new Identity, you use an app called Microsoft Database Utility. That app was located here for me: Finder > Applications > Microsoft Office 2011 > Office > Microsoft Database Utility.

Location of the Microsoft Database Utility

Just click the plus in the lower left, name the new identity, and then you can set it as the default by pressing the gear in the lower left of the box. Now when you open Outlook 2011 it will open using the new profile.