Category: Support

I have a client the bought a new laptop and went with an Apple Mac Book Pro instead of sticking with Windows. He also had Office 2011 installed on it. Office 2011 on Mac no longer includes Entourage, but instead has introduced Outlook. The client initially configured email, but was having an issue with it pulling mail. That’s where I was called in to help. Now in Windows, I will normally create a new profile and configure it myself to make sure all the settings are correct. However, I could not find anywhere to create a new profile on the Mac. After some research, here’s what I found out.

The functionality I was looking for does indeed exist on the Mac, it’s just not called the same thing or located anywhere similar to that of a Windows PC. Outlook on Mac uses Identities. You simply need to create a new Identity. After a bit of googling, I found this article, which gave me the information I was looking for. I found that the location for the Microsoft Database Utility was just a bit different that listed in that post.

Simply put, to create a new Identity, you use an app called Microsoft Database Utility. That app was located here for me: Finder > Applications > Microsoft Office 2011 > Office > Microsoft Database Utility.