Not thrilled with Red Robin this morning

Anyone else been to the Kenosha Red Robin lately and thought their quality is going downhill? I’ve felt that way the last couple of visits, but last night was the icing on the cake. Our server, while not mean, just wasn’t friendly. Then they messed up my sons order…TWICE, making the exact same mistake both times. The real kicker is this morning while checking my bank accounts, I see not only my meal charge, but another charge from Red Robins for $75.84. Other than visiting with a manager when they open today, it will be a while before I go back.

Just got back from my visit with the manager (assistant manager actually), He told me there were other issues with some staff last evening and he wished he didn’t leave when he did. Also, that the incorrect charge was noticed last night and reversed, and I should see it drop from my account in a day. And while I wasn’t there looking for anything free, he gave me a $25 gift card for my inconveniences. Though it will still be awhile before I’ll go back.